See a detailed review of the total customer’s engagement with the website or the buyer copilot. You can view the customer’s engagement that is live with the agent or as a summary.

In the individual session review you can see:

• Contact (if enriched)
• Company
• Duration
• Agent used
• Location
• Time
• IP Address
• Engagement: Webpages, Responses, Chats, Sentiment
• Answered fields for custom questions
• Viewed resources
• Full Conversation